Terms and conditions

Stock Availability

All products shown on our website should be in stock and available for dispatch. However we cannot guarantee that a particular product is no longer available if there is a sudden run on demand. Many of our products are supplied from smaller suppliers, a lot of which are out with the United Kingdom, which means it can be difficult to repurchase products quickly. If the product you require is out of stock or there will be a delay in you getting it, you will be informed immediately.

Our Contract with you

Once you have placed an order on our Website, we will send you an order acknowledgement by email setting out the item(s) you have ordered. This is an order acknowledgement only and not an acceptance of your order by us. A legally binding contract between you and us will only be formed when we email you to confirm that the items you ordered have been dispatched.

Pricing errors

We reserve the right to change prices on our Website at any time without notice to you. We make every effort to ensure that prices shown are accurate when you place your order. If within 14 days of you placing your order on the Website, a pricing error is found in respect of any of the items you have ordered but which have not yet been dispatched, we will notify you as soon as possible and offer you the option of:

  • placing a new order at the correct price for the mis-priced item(s);
  • cancelling your order for the mis-priced item(s); or
  • cancelling the whole of your order.

If, within 7 days of receipt of our notice to you, you have not responded by selecting one of the available options above then:

  • if all of the items you have ordered are found to be mis-priced, the entire order will be cancelled automatically and we will refund you for any sum you have paid for those items; or
  • if only some of the items you have ordered are found to be mis-priced, we will deliver the correctly priced items but we will not supply you with the mis-priced items. In these circumstances we will refund you for any sum you have paid for the mis-priced items.

Order Cancellations

Occasionally we have to cancel orders, for example, because a product is unexpectedly out of stock, because you are located outside the delivery areas, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

Items lost in the post

If an item should get lost in the post or a customer has highlighted to us that an order of theirs has not been received within the estimated time, a refund or exchange will only be given if the royal mail accepts the status of the parcel as missing. An investigation will take place by the royal mail which will take up to 30 days for UK orders and 90 days for International orders.

Product Quality

We have taken a lot of time ensuring the products on our website have been described correctly and the photos are of good colour quality and clear. However as most of our products are made from natural materials, some slight variations may occur, particularly in colour. If you feel the website descriptions or photos were inaccurate and you are dissatisfied with your purchase, please contact us immediately either via our website or by calling 01224 641388.

Dispatch

When you have purchased the product you will then receive an email with details of the date the product will be mailed to you. Normally this will be within a maximum of one working day from receipt of purchase, though this may be extended over Bank Holidays and Christmas and New Year periods. Orders placed by phone will receive a response and confirmation via the phone. All items will be insured against damage or loss during posting.

Your legal right to change your mind

If you are a consumer, for most of our products bought online you have a legal right to change your mind about your purchase and receive a refund of what you paid for it.

This is subject to some conditions, as set out below.

When you can't change your mind. You can't change your mind about an order for:

  • products which are not returned in accordance with our returns policy, being in perfect, undamaged, unaltered, unused condition, with all original labels intact and within all original packaging;
  • products returned out-with our returns period. If you change your mind about a product, you must let us know no later than 21 days after the day we deliver it. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.

To let us know you want to change your mind, contact us by telephone on 01224 641388, by email at sales@something-for-me.co.uk by post to Something-For-Me, 19-25 Thistle Street, Aberdeen, AB10 1UY. You must give us full details of the goods, the order number and the reason for return.

You have to return the product at your own cost. You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the product. You must send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price.

We reduce your refund if you have used, altered or damaged a product. As mentioned above, we do not accept returns if the goods are not returned in perfect, undamaged, unaltered, unused condition, with all original labels and boxing intact. You are under a duty to take reasonable care of the product(s). You must return the product(s) using appropriate and suitable packaging to protect the products during delivery. The packaging provided is resealable so we would recommend using this. If you handle the product in a way which would not be acceptable if you had purchased the product in an "in-store" environment (i.e. other than what is necessary to establish the nature, characteristic and function of the goods), then we reduce your refund, to compensate us for its reduced value.

When and how we refund you. We refund you within 14 days of receiving goods back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

You have rights if there is something wrong with your product

If you are a consumer and you think there is something wrong with your product, you must contact us as soon as possible from delivery by telephone on 01224 641388, by email at sales@something-for-me.co.uk by post to Something-For-Me, 19-25 Thistle Street, Aberdeen, AB10 1UY.

You will need to provide us with evidence of the damage or defect, such as photographs, and show that this was not caused by your use or handling of the product.

You will also have to provide us with all packing information and delivery documentation in relation to your order.

We honour our legal duty to provide you with products that are as described to you on our website (subject to the variations and tolerances described in product quality section above) and that meet all the requirements imposed by law.

Data Protection

We comply with all aspects of the data protection act of 1984 and the new act of 1998 and are as such registered with the data protection commissioner. We do not disclose details of our customers to any third party.